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IT Service Desk

Our India based 24/7/365 service desk function delivers first, second and third line support to end users from our 2 operation centres in Chennai and Hyderabad.
Our team will interact with end users to provide the best possible service desk experience to you. Working with you to define the correct service for your requirements, we are able to provide a tailored solution that can either extend your current services or take care of all the services entirely.

KEY BENEFITS

  • Extended hours support – 24/7/365 support desk availability.
  • Flexible contract terms – 1 year upwards.
  • Access to a wide pool of people with the very latest skills to give your business a competitive edge.
  • Option to have your own dedicated team, providing a single point of contact for all issues & requests.
  • Choice of ITSM platform or self-service portal for your team(s).
  • Dedicated management of key processes – Incident Manager, Major Incident Manager, Shift Leader to ensure best possible experience.
  • Integrated asset management enabling remote support (and patching if taken as a service).
  • Clearly defined SLAs and measurement of services.